> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.idenfy.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Proof of Address and Custom Steps

> Configure proof of address or custom image collection as an additional verification step in your iDenfy KYC or KYB workflow settings.

* [ Proof of Address (PoA)](#PoA/Customadditionalstep-ProofofAddress\(PoA\))

You can use an additional step that can be used specifically for **Proof of Address** or to collect **Custom images**

<Info>
  **Good to know**

  * Only **one Utility Bill** can be collected for processing.
  * **Multiple Custom steps** can be collected in a single flow.
  * **Utility Bill** can be combined with **Custom steps** to collect several different documents.
  * Titles and descriptions of steps **support localization**.
  * Titles and descriptions of both **Utility Bill** and **Custom steps** are **fully customizable**.
  * Supported file formats: - JPG - PNG - PDF
</Info>

## Proof of Address (POA)

When using an **additional step** to collect a **Utility Bill** for proof of address, three different **upload handling types** are available:

***

## Upload Types

When an additional step is used to collect a **Utility bill** for proof of address, there are 3 types of handling provided: images of the document.

### Upload

* User uploads the document
* The document is attached to the identity verification

<Note>
  **No additional processing** or **validation** happens for these upload types
</Note>

### Extract

* User uploads the document
* The document is attached to the identity verification
* The address is read (using OCR) from the uploaded document and added to the verification

<Tip>
  If an address is provided by partner during this step, it is ignored during
</Tip>

### Compare

* The user uploads the document.
* The document is attached to the identity verification.
* The address is read and **compared** with the address provided by a partner.

***

## POA AI Checks

Additional checks for the uploaded POA document. These **tags** will result in verification to be marked as **APPROVED (SUSPECTED).**

#### Allowed POA Documents

Restricts POA submissions to specific document types.

* If an unsupported type is uploaded, the IDV is flagged with:
  `NOT SUPPORTED POA DOCUMENT TYPE`

#### Allowed POA Countries

Defines which issuing countries are accepted for POA documents.

* If the issuing country is not on the list, the IDV is flagged with:
  `NOT SUPPORTED POA DOCUMENT COUNTRY`

#### POA Country Match

Checks if the issuing country of the document matches the country stated in the POA.

* If there’s a mismatch, the IDV is flagged with:
  `POA COUNTRY MISMATCH`

#### Block POA Screenshots

Detects whether the submitted POA document is a screenshot.

* If enabled and a screenshot is detected, the IDV is flagged with:
  `POA SCREENSHOT DETECTED`

#### POA Issuing Date Range

Defines an acceptable date range for POA issuance (e.g., last **12 months**).

* If the document was issued **before this range**, the IDV is flagged with:
  `EXPIRED ADDITIONAL STEP INFORMATION`

***

## Providing an Address for the Compare Method

### Through Dashboard

1. Select ID Verifications section
2. Select ***New Verification***
3. Select tab ***Advanced settings***
4. In the section ***Additional verification steps,*** find the option ***Proof of address*** and ensure it’s **enabled**
5. There will be a field ***Address*** where you should provide the information

<img src="https://mintcdn.com/idenfy/3FFrFmQ5wLb3egl9/images/guides/poa-custom-additional-step--image-20250916-102639.png?fit=max&auto=format&n=3FFrFmQ5wLb3egl9&q=85&s=dcd9903f5d1db576982693e105f719d8" alt="image-20250916-102639.png" width="1289" height="1161" data-path="images/guides/poa-custom-additional-step--image-20250916-102639.png" />

### Through API

You can also enable and provide an address when generating verification tokens via API. You can read more about it in our API documentation.

***

## Custom Additional Step

Custom steps allow you to collect **any additional documents or images** required by your industry.

### Examples of Supported Documents

* Second ID document
* Second utility bill
* Back side of documents
* Industry-specific documents (e.g., licenses, certificates, declarations)

### Upload Types

* **Only the Upload** type is supported.
* **No processing or OCR is applied** — these steps are meant to remain **flexible and customizable**.