> ## Documentation Index > Fetch the complete documentation index at: https://documentation.idenfy.com/llms.txt > Use this file to discover all available pages before exploring further. # Resolving False Positives and Mismatch Tags > Manually resolve false positive verification alerts by removing specific mismatch tags that triggered suspected or denied status in iDenfy. Sometimes, the system may flag a verification as **Suspected** or **Denied** due to specific data tags. These tags appear when the information extracted from the document does not strictly match the data provided by your system (via API/Token) or your configuration rules. You can manually resolve these issues instantly by removing the specific **Mismatch Tag** that triggered the alert. ## The Solution: Removing Tags If you review a verification and determine that the discrepancy is acceptable, you can remove the mismatch tag to validate the session. ### How to Remove a Mismatch Tag 1. **Open Verification:** Navigate to the specific verification profile in your dashboard. 2. **Locate Tags:** Look for the **Mismatch tags** section (located in the "Partner information" under "User data" card). 3. **Click 'X':** Find the specific tag you wish to clear (e.g., NAME or OVER\_AGE ) and click the **'X'** icon next to it. 4. **Confirm Action:** A pop-up window will appear asking:\_"Are you sure you want to remove \[TAG\_NAME] mismatch tag?"\_Click **Confirm** to proceed. **Important:** Removing a tag is a **permanent action** for the current session. Once removed, the tag **will not reappear** or be re-triggered automatically, even if you refresh the page. | | | | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | | image-20251211-140527.png | image-20251211-140938.png | > **Automatic Status Update:** Once you remove the tag, the system automatically re-evaluates the verification status. > > * If the tag was the only reason for rejection, the status will automatically change from **Suspected/Denied** to **Approved**. > * You **do not** need to click the "Approve" button manually after removing the tag. *** ## False Positive vs. Policy Override It is important to distinguish between fixing a system error and making a conscious exception. Removing a tag works for both scenarios. ### 1. False Positive (System Error) * **Scenario:** The user is named "John", but the automated system read "Jon" and applied a `NAME` mismatch tag. * **Action:** You remove the tag to **correct the mistake**. ### 2. Policy Override (Exception) * **Scenario:** You have set a minimum age of 18 in your configuration. A 17-year-old user applies, and the system correctly flags them with an `UNDER_AGE` tag. * **Action:** If you decide to make a business exception for this specific user, you can remove the `UNDER_AGE` tag to **bypass the rule**. * *Result:* The system will treat the user as compliant and change the status to **Approved**, effectively overriding your age policy for this one session. *** For a complete list of **all mismatch & fraud tags** and their detailed definitions, please refer to [**Verification Statuses**](/guides/dashboard/kyc/verification-statuses)