> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.idenfy.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Subscription Management

> Step-by-step guide to subscribing, upgrading, downgrading, or canceling your iDenfy plan from the dashboard business settings page.

## How to Subscribe

To upgrade from a Trial to a Paid plan, you can use either of these options:

### Option 1: From Settings

1. Navigate to **Settings → Business settings → Plan**
2. Add your **Billing Details** and Payment Method
3. Select your desired **Plan** (Basic or Premium)
4. Confirm the subscription

Once **14 days pass** OR **10 verifications are made** (whichever happens first), the Demo account converts to Production.

### Option 2: Go Live Now

1. Navigate to **Settings → Business settings → Plan**
2. Click the **Go Live Now** button
3. Add billing details

## Changing Plans

You can adjust your plan at any time based on your changing volume needs:

1. Navigate to **Settings → Business settings → Plan**
2. Locate your current plan details and click **Change plan**
3. Select the new plan tier and confirm

### How Plan Changes Are Billed

The billing behavior depends on the direction of the change and when it happens.

**Upgrade (to a more expensive plan)**

* Stripe charges immediately — the amount is the difference in minimum commitment between the old and new plans
* The new plan activates as soon as payment succeeds
* Usage already consumed in the current period carries over, so you are not double-charged

**Downgrade (to a cheaper plan) or same-cost plan**

* No immediate charge
* Plan settings update right away, but the new pricing takes effect at the start of the next billing cycle

**During free trial**

* No charge regardless of plan change
* New plan settings apply immediately
* Billing starts normally when the trial ends

### Billing Cycle

1. A new account starts on a **30-day free trial**
2. When the trial expires, an invoice is generated and Stripe charges the stored payment method automatically
3. On successful payment → subscription activates for the next period
4. On failed payment → verifications are disabled and the system retries at **1 day** and **2 days** after the initial failure

<Note>
  There is no proration — minimum commitments are always charged in full. If a payment is not confirmed within 30 minutes, the invoice is marked as failed. Contact support if an account is stuck in a payment-failed state.
</Note>

## Removing a Saved Bank Card

You can remove your saved payment method from the account at any time:

1. Navigate to **Settings → Business settings → Plan**
2. Locate your current payment method under **Payment Details**
3. Click **Remove card** and confirm

<Warning>
  Removing your card while on an active PAYG plan will disable automatic billing. Your subscription will not renew at the end of the current billing period unless a new payment method is added before the renewal date.
</Warning>

## How to Cancel (Unsubscribe)

You can stop your subscription at any time:

1. Navigate to **Settings → Business settings → Plan**
2. Click **Cancel Subscription**

<Note>
  The **Cancel Subscription** option is only visible if you have active payment information added. After cancellation, your service continues until the end of the current billing period, after which it stops.
</Note>

## Account Deletion & Data Lifecycle

iDenfy strictly adheres to GDPR and data retention policies.

### Trial Accounts

* **Active:** 14 days
* **Suspended:** After expiry, you cannot perform checks
* **Deleted:** The environment is automatically deleted after approximately **30 days** of inactivity

### Paid Accounts (Cancellation Logic)

When you cancel a subscription or stop paying:

1. **Grace period (30 days)** — after your last valid billing period ends, you retain access to the dashboard for 30 days. You can view historical data but cannot perform new verifications.
2. **Scheduled deletion** — after the 30-day grace period, the account is permanently scheduled for deletion.
3. **Data removal** — all customer data is wiped from iDenfy servers in accordance with the Data Retention Policy:
   * **Basic / Premium:** \~2 years
   * **Enterprise:** up to 8 years

### Manual Account Deletion

If you wish to delete your account immediately (Right to be Forgotten), contact **Support** or your **Account Manager**.