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View user verifications

This tutorial shows you how you can view verifications in your main dashboard.

Instructions

Sign in.
  • Open the verification that you want to view by clicking on "->" button on the right side.
Sign in.
  • Now you can see all the information related with the selected verification.
Sign in.
note

As you may have noticed, there are multiple buttons in the verification popup. Some of them are inactive because there is no related data for that verification or that function is not turned on for your environment. Please see below explanations of each button that you may see in your verification pop-up window.

  • AML - If the user's verification data matches the data from the AML databases, the button will be active and if you click on it, AML check results will be visible in a new pop-up window. The AML button also has different colors depending on the results.

  • Red color - AML matched and the identified user is suspected.

  • Green color - AML checked but identified user is not suspected.

  • Inactive(gray) color - AML not checked.

  • LID - Similar to AML button, Lost and Invalid documents registry check (eligible for Lithuanian documents only) compares the customer's data with LID database and if there are any matches, the button will be active and if you click on it, LID check results will be visible in a new pop-up window.

  • COPY - Copies the scanRef and clientId of that verification to your clipboard.

  • PDF - Downloads PDF report of that verification.

  • REPORT - You can contact iDenfy's support to notify or ask about that verification without the need to provide any verification identifier. When clicked on, a new pop-up window will appear, where you can type in and send your message.

  • RESEND - This button resends the API webhook for that verification.

note

There is also a possibility to view original fields of the verification's document. Your manager will need specific permissions to view that data. Please contact our support team using your Dashboard account with a permission request.