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Getting started

Environments

Different environments are meant for different purposes. For integration purpose, we recommend using Dev environment, as it offers extra testing features.


API keys

Almost for all API calls you will be using API key pair - key and secret. These can be set up via dashboard by going to Settings -> API keys


Webhooks

Most services will need webhooks setup for successful functioning. Before starting we recommend familiarizing yourselves with responses and relevant statuses, and what you can expect:


Postman collection

To help you test the APIs you can use our Postman collection


Getting help

If you encounter any problems or have questions, you should reach out to iDenfy's staff for swift help. Contacting correct people will increase the resolution speed:

Account manager

  • Finances - lack of credits, finances expiry times, questions how credits work
  • Want to add additional services to your contract
  • Interested in feature, but not sure if it costs extra
  • Interested in change of contract

If you already signed a contract, your account manager should have contact you. If you don't have account manager you can write to sales@idenfy.com

Techsupport

  • Services are not working as expected
  • The outcome of service is not as expected
  • Need guidance with integration
  • Need change settings
  • Have technical questions how do services work

Techsupport should be reached out by creating a ticket via Jira customer portal