Suspicion types

If the verification includes one or more:

• Fraud tags
• Mismatch tags
• Suspicion reasons

The overall status in webhooks will be "SUSPECTED"

Information of suspicions in Callbacks

All of the mentioned tags and reasons for suspicion can be found in the webhook "status" object presented as lists (fraudTags, mismatchTags).

They indicate some kind of client suspicion or fraudulent behavior but they do not have any influence on the identity verification itself. If any of these suspicions are added, the verification will be suspected but the document and face could be approved in the same time.

In other words, the face and document may be valid but additional verifications can detect some discrepancies. Please refer to mismatchTags and fraudTags for concrete reasons for suspicion.

important

After receiving a webhook, you can check if the overall status is SUSPECTED and proceed to inspect if the "manualDocument" is with a value "DOC_VALIDATED", and "manualFace" is with a value "FACE_MATCH"(meaning that the verification has been approved by our manual review staff). fraudTags, mismatchTags fields will help you decide whether to onboard the user on your system or not.

Callback status example with suspected status

{
    ...
    "status": {
        "overall": "SUSPECTED",
        "mismatchTags": ["UNDER_AGE", "NAME"],
        "fraudTags": ["FACE_IN_BLACKLIST", "AML_SUSPECTION"],
        "autoDocument": "DOC_VALIDATED",
        "autoFace": "FACE_MATCH",
        "manualDocument": "DOC_VALIDATED",
        "manualFace": "FACE_MATCH",
        "additionalSteps": null
    ...
  }

Telemetry

In dashboard suspected verifications are marked as APPROVED (SUSPECTED) or DENIED (SUSPECTED):

Suspicion values

important

During the implementation, please keep in mind that new fraud and mismatch tags may appear at any point in the future.

Suspicion reasons

Value	Explanation
FACE_SUSPECTED	Automatic algorithms triggered a suspicion that selfie face is not genuine.
FACE_BLACKLISTED	A selfie is blacklisted.
DOC_FACE_BLACKLISTED	A photo of a document is blacklisted.
DATA_BLACKLISTED	A data of verification is blacklisted.
DOC_MOBILE_PHOTO	A photo of a document is shown from a mobile screen.
DEV_TOOLS_OPENED	A client performing verification has opened dev-tools in the browser.
DOC_PRINT_SPOOFED	Automatic algorithms triggered a suspicion that document is printed on paper.
FAKE_PHOTO	General identifier for a fake photo.
AML_SUSPECTION	If AML functionality is turned on for you - this reason specifies that a client is in PEPs or Sanctions list.
AML_FAILED	If AML functionality is turned on for you - this reason specifies that the check has failed.
LID_SUSPECTION	If LID functionality is turned on for you - this reason specifies that client's document is found in lost or stolen documents database.
LID_FAILED	If LID functionality is turned on for you - this reason specifies that the check has failed.
RC_FAILED	The check conducted by the Registry Center has failed.
AUTO_UNVERIFIABLE	Automatic verification is not possible.

Fraud tags

note

Fraud tags also can have any value from suspection reasons

Value	Explanation
FACE_IN_BLACKLIST	This particular verification face photo was added to face blacklist.
DOC_FACE_IN_BLACKLIST	This particular verification document face photo was added to document blacklist.
DATA_IN_BLACKLIST	This particular verification data was added to data blacklist.
FACE_BLACKLISTED	This verification was triggered due to match in face blacklist.
DOC_FACE_BLACKLISTED	This verification was triggered due to match in document face blacklist.
DATA_BLACKLISTED	This verification was triggered due to match in data blacklist.
DUPLICATE_FACE	A face matched with earlier done verification selfie.
DUPLICATE_DOC_FACE	A document face matched with earlier done verification document face.
VIRTUAL_CAMERA	Likely virtual camera was detected.
ADDRESS_UNVERIFIED	More information in vocabulary under ADDRESS_UNVERIFIED

Mismatch tags

note

Value	Explanation
NAME	The user's name provided by the partner does not match the name extracted from the document.
SURNAME	The user's surname provided by the partner does not match the surname extracted from the document.
DOCUMENT_NUMBER	The document number provided by the partner does not match the document number extracted from the document.
PERSONAL_CODE	The personal code provided by the partner does not match the personal code extracted from the document.
EXPIRY_DATE	The expiry date provided by the partner does not match the expiry date extracted from the document.
DATE_OF_BIRTH	The date of birth provided by the partner does not match the date of birth extracted from the document.
DATE_OF_ISSUE	The date of issue provided by the partner does not match the date of issue extracted from the document.
NATIONALITY	The user's nationality provided by the partner does not match the nationality extracted from the document.
SEX	The gender provided by the partner does not match the gender extracted from the document.
FULL_NAME	The full name provided by the partner does not match the full name extracted from the document.
DOC_INFO_MISMATCH	Some of the provided data by the partner does not match the extracted data from the document, and the "Detect info mismatch" setting is turned off. If the "Detect info mismatch" setting is activated, and discrepancies are detected, a specific mismatch tag (e.g., NAME, SURNAME, etc.) will be applied, otherswise verification is placed as SUSPECTED in our dashboard - with the webhooks expect to receive "overall":"DENIED" with: - "autoDocument":"DOC_INFO_MISMATCH", - "manualDocument":"DOC_INFO_MISMATCH".
UNDER_AGE	The age derived from the document is below the partner's minimum age requirement.
UNKNOWN_AGE	The document does not contain age information, but the partner has set a minimum age requirement.
INVALID_ADDITIONAL_STEP	The document provided for the additional step (e.g. Proof of address, Utility bill) is found to be invalid.
ADDITIONAL_STEP_NOT_FOUND	The document required for the additional step (e.g. Utility bill, Proof of address) could not be located.
ADDITIONAL_STEP_INFORMATION_MISMATCH	The information from the additional step (e.g., Proof of Address or Utility Bill) does not match the information provided by the partner.
EXPIRED_ADDITIONAL_STEP_INFORMATION	The document provided for the additional step (e.g., Proof of address, Utility Bill) is expired.
REGISTRY_CENTER_INFO_MISMATCH	The information obtained from the Registry Center database does not match the information extracted from the document.