Why Was My Card Charged After the Trial?
When you sign up for an iDenfy trial, you accept the Terms and Conditions. According to these terms, once the trial period ends, the subscription automatically converts to a paid monthly plan unless it is canceled before the trial expiration date. If the subscription is not canceled before the trial ends, the first monthly charge is applied automatically. You can review the Terms and Conditions.Can I Request a Refund?
Eligible for a Refund When:
- Advertised services are not working or are not functioning as described
- Your payment method was charged incorrectly, charged at the wrong time, or charged an incorrect amount
Generally Not Approved:
Refund requests in the following scenarios are generally not approved and may only be refunded under exceptional circumstances, at iDenfy’s discretion, following an internal review:- The subscription was not canceled before the trial period ended
- The payment method was not removed after the trial
- The account remained active after the trial expiration date
- The service was not used after the trial, but the subscription remained active
- The subscription was unintentionally left active after the billing date
- The account was not actively monitored after trial activation
- Dissatisfaction with the service after the trial period ended, despite successful trial usage
- The service did not meet internal expectations or business needs after conversion to a paid plan
- The account was created for testing purposes and left active after the trial
- Trial expiration or billing notifications were overlooked
How to Submit a Refund Request
To request a refund review, send a free-form email to accounting@idenfy.com and include:- Your company or account name
- The date and amount of the charge
- A clear explanation of why you believe the charge should be refunded
- Any relevant supporting details or context