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How to Subscribe

To upgrade from a Trial to a Paid plan, you can use either of these options:

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Option 1: From Settings

  1. Navigate to Settings → Business settings → Plan
  2. Add your Billing Details and Payment Method
  3. Select your desired Plan (Basic or Premium)
  4. Confirm the subscription
Once 14 days pass OR 10 verifications are made (whichever happens first), the Demo account converts to Production.

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Option 2: Go Live Now

  1. Navigate to Settings → Business settings → Plan
  2. Click the Go Live Now button
  3. Add billing details

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Changing Plans

You can adjust your plan at any time based on your changing volume needs:
  1. Navigate to Settings → Business settings → Plan
  2. Locate your current plan details and click Change plan
  3. Select the new plan tier and confirm

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How Plan Changes Are Billed

The billing behavior depends on the direction of the change and when it happens. Upgrade (to a more expensive plan)
  • Stripe charges immediately — the amount is the difference in minimum commitment between the old and new plans
  • The new plan activates as soon as payment succeeds
  • Usage already consumed in the current period carries over, so you are not double-charged
Downgrade (to a cheaper plan) or same-cost plan
  • No immediate charge
  • Plan settings update right away, but the new pricing takes effect at the start of the next billing cycle
During free trial
  • No charge regardless of plan change
  • New plan settings apply immediately
  • Billing starts normally when the trial ends

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Billing Cycle

  1. A new account starts on a 30-day free trial
  2. When the trial expires, an invoice is generated and Stripe charges the stored payment method automatically
  3. On successful payment → subscription activates for the next period
  4. On failed payment → verifications are disabled and the system retries at 1 day and 2 days after the initial failure
There is no proration — minimum commitments are always charged in full. If a payment is not confirmed within 30 minutes, the invoice is marked as failed. Contact support if an account is stuck in a payment-failed state.

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How to Cancel (Unsubscribe)

You can stop your subscription at any time:
  1. Navigate to Settings → Business settings → Plan
  2. Click Cancel Subscription
The Cancel Subscription option is only visible if you have active payment information added. After cancellation, your service continues until the end of the current billing period, after which it stops.

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Account Deletion & Data Lifecycle

iDenfy strictly adheres to GDPR and data retention policies.

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Trial Accounts

  • Active: 14 days
  • Suspended: After expiry, you cannot perform checks
  • Deleted: The environment is automatically deleted after approximately 30 days of inactivity
When you cancel a subscription or stop paying:
  1. Grace period (30 days) — after your last valid billing period ends, you retain access to the dashboard for 30 days. You can view historical data but cannot perform new verifications.
  2. Scheduled deletion — after the 30-day grace period, the account is permanently scheduled for deletion.
  3. Data removal — all customer data is wiped from iDenfy servers in accordance with the Data Retention Policy:
    • Basic / Premium: ~2 years
    • Enterprise: up to 8 years

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Manual Account Deletion

If you wish to delete your account immediately (Right to be Forgotten), contact Support or your Account Manager.