Comments and Audit Logs
These two cards provide a chronological history of the case.- Comments: An internal notebook for your team. Use this to leave notes about manual verifications or decisions.
- Action: Type in the text box at the bottom and click Comment to add a note.
- Audit Logs: A read-only system record that tracks every action, including automated system checks (e.g., “[AUTOMATION] Done website audit”) and user actions (e.g., “[DemoUser] Added comment”).
Compliance Information (AML)
This section breaks down the screening results for every person and company involved (Directors, Shareholders, UBOs).- No flags: The entity passed screening against sanctions and watchlists.
- Flags found: Potential matches were found (e.g., Adverse Media, PEPs).
- Action: Click View AML or View Adverse media next to a name to review and resolve the match.
Automation Statuses
This card details the result of every automation rule configured for your workflow. Understanding Rule Statuses
Understanding Rule Actions
Each rule is configured with an “Action” that dictates what happens if the rule is triggered:
Blocklist Statuses
This section shows exactly which data fields were cross-referenced against your internal blocklists. Check Results
What gets checked?
The system attempts to screen the following data points if they are present:
- Company Info: Name, Registration Number, Country, City, Address, Postcode, Activity Code, Domain.
- Applicant Info: Name, Email, Phone, Personal Number, IP Address.
- Persons (UBO/Rep): Nationality, Country of Residence.
Monitoring Subjects
Enroll specific entities into ongoing monitoring to detect future changes in their status (e.g., appearing on a sanctions list next month).- Add from the list: Select entities already known in this application.
- Create new: Add a new entity manually.
Troubleshooting and Support
Quick answers to common questions about this tab:- Why are blocklist fields showing “SKIPPED”? This means the company data is incomplete. If a field (like “Postcode”) is empty in the application, the blocklist cannot check it.
- Why are multiple automation rules “BLOCKED”? An earlier rule in your workflow (one with a BLOCK action) has already denied the company. To save resources, the system stops running subsequent rules.
- What does “INSUFFICIENT_FUNDS” mean? The automation failed because the account lacks the credits required for that specific third-party check. Credits must be topped up to run these rules.
- Why wasn’t the company flagged even though the automation ran? Check the rule’s Action setting. If it is set to DO_NOTHING, the rule will complete successfully without generating a flag, regardless of the finding.