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Manually Changing Status There are times when the system status may not match your business needs.
  • Approve: You can manually approve a user who was Denied by the system (e.g., if you personally know the client or verified the data yourself).
  • Deny: You can manually deny a user who Passed the system checks but does not meet your specific internal criteria.
To locate these options:
  1. Navigate to Dashboard -> ID Verifications → Verifications.
  2. Select the specific verification you wish to update by clicking on the client’s Name.
  3. Look for the Approve and Deny buttons in the bottom-right corner of the page.
image-20251126-094355.png Note: Upon clicking Deny, a confirmation window will appear. To proceed, you are required to select at least one rejection reason from the list. image-20251126-111612.png
Limitations & Access Rights Before attempting to change a status, please check the following requirements:
  • Admin Role Required: Only users with the Admin role can manually Approve or Deny verifications.
  • “Deny” Availability: The option to manually Deny is available only for partners on the Charge Per Completed pricing model (Basic, Premium, or Enterprise).
  • Missing Buttons? If you have the correct role but still do not see the Approve/Deny options, please contact Support to update your account permissions.
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