User Feedback and Messages

This guide details the specific feedback messages your customers receive during the verification process. It covers the general status screens (Success, Failed, Suspected) and the specific error codes returned when a document or face check fails.

The English wording is shown below for reference. These messages are displayed in the language the user selected for the verification — see Supported Languages.

General Status Screens

These are the primary messages displayed to your user at the end of a verification session.

Status	User Message (Title / Subtitle)	Meaning
Success	”Verification successful” Your identity has been confirmed.	The user passed all checks. (This is the standard message when no issues are found).
Failed	”Your verification was unsuccessful” Unfortunately, we could not confirm your identity. Something went wrong.	The verification was denied due to a critical error or policy violation.
Suspected	”Thank you. Verification may be further investigated.” Your information has been submitted. Some discrepancies were identified.	The system flagged potential issues. The session is likely sent for manual review.
Unverified	”Verification time expired” The verification process was not performed within the allocated time.	The user abandoned the session or the time limit ran out.

Face Denial Reasons

These errors occur during the selfie capture or liveness check.

Message to User / Description	Explanation
”The face appears covered, not visible, or spoofed.”	Face covered or spoofed.
”The face appears too blurry. Device may be shaking.”	Blurry face photo.
”Mismatch between the selfie and the document photo.”	Face doesn’t match ID photo.
”Face could not be found in the selfie.”	No face detected.
”More than one face was detected in the photo.”	Multiple faces detected.
”Automatic verification of face was not possible.”	Unable to verify automatically.

Document Denial Reasons

These errors occur during document analysis. They are grouped by category for easier debugging.

Visibility and Image Quality

Message to User / Description	Explanation
”Cannot find the document in the photo provided.”	Document not found.
”Parts of the document are hidden or cut off.”	Document not fully visible.
”Document is too blurry to read (focus/lighting issue).”	Blurry document photo.
”Too much glare/reflection on the document.”	Glare on document.
”Too much glare specifically on the face photo.”	Glare on face photo.
”Face photo could not be located on the document.”	Photo not found on document.
”Document appears physically damaged.”	Document damaged.

Data Mismatches and Validity

Message to User / Description	Explanation
”Information from document does not match client input.”	Information doesn’t match.
”The document is expired and cannot be used.”	Document expired.
”Potential spoof or fake detected.”	Possible spoof detected.
”Issue reading document authenticity (suspected fake).”	Suspected fake document.
”Personal code found but could not be verified/invalid format.”	Invalid personal code.

User Selection Errors

Message to User / Description	Explanation
”Uploaded document does not match selected type (e.g. Passport vs DL).”	Wrong document type selected.
”Issue recognizing the specific document subtype.”	Document subtype not recognized.
”Provided side does not match (e.g. Front instead of Back).”	Wrong document side uploaded.
”Document country does not match selected country.”	Country doesn’t match.
”Document type is not supported.”	Document type not supported.
”Document type is valid but not allowed by your configuration.”	Document type not allowed.
”The specified country is not supported.”	Country not supported.

Data Extraction Failures (Specific Fields)

Message to User / Description	Explanation
”Name not found or differs too much from input.”	Name couldn’t be verified.
”Surname not found or differs too much from input.”	Surname couldn’t be verified.
”Unable to find expiry date.”	Expiry date not found.
”Unable to find date of birth.”	Date of birth not found.
”Unable to find personal code.”	Personal code not found.
”Unable to find document number.”	Document number not found.
”Date of issue could not be read.”	Issue date not found.
”Sex/Gender could not be read.”	Sex/gender not found.
”Nationality could not be read.”	Nationality not found.

Technical Reading Errors (MRZ, Barcode, NFC)

Message to User / Description	Explanation
”Machine Readable Zone (MRZ) area cannot be located.”	MRZ area not found.
”MRZ code appears to be invalid.”	Invalid MRZ code.
”Trouble reading the MRZ text characters.”	MRZ text unreadable.
”Barcode could not be located.”	Barcode not found.
”Issue reading the document NFC chip.”	NFC chip read failed.
”Could not initialize NFC reading.”	NFC reading couldn’t start.
”NFC reading timed out.”	NFC reading timed out.

System Errors

Message to User / Description	Explanation
”An error occurred while analyzing the document.”	Document analysis error.
”The document was not analyzed.”	Document not analyzed.

General

Billing

Dashboard Settings

ID Verification

Business Verification

AML Screening

Age Estimation

Risk & Fraud

Other Services

General Status Screens

Face Denial Reasons

Document Denial Reasons

Visibility and Image Quality

Data Mismatches and Validity

User Selection Errors

Data Extraction Failures (Specific Fields)

Technical Reading Errors (MRZ, Barcode, NFC)

System Errors

​General Status Screens

​Face Denial Reasons

​Document Denial Reasons

​Visibility and Image Quality

​Data Mismatches and Validity

​User Selection Errors

​Data Extraction Failures (Specific Fields)

​Technical Reading Errors (MRZ, Barcode, NFC)

​System Errors

General Status Screens

Face Denial Reasons

Document Denial Reasons

Visibility and Image Quality

Data Mismatches and Validity

User Selection Errors

Data Extraction Failures (Specific Fields)

Technical Reading Errors (MRZ, Barcode, NFC)

System Errors