Location: Settings → Know Your Customer (KYC) → Configuration
Choosing Verification Methods
Allowed verification methods governs both where a session can start and where it can be continued. Removing Desktop forces every session onto a phone; removing the two mobile entries leaves a user who starts on a desktop with no way to hand off to a camera-equipped device.
When a user does switch devices, the language they picked beforehand carries over, so they are not asked to choose again. See Localization.
Redirect Behaviour
Three of the toggles above decide what the user sees once they finish, and they are easy to confuse:
Redirect based on final result does not skip manual review. The review still runs and its notification is still sent — the user just isn’t kept waiting for it.
{{token_string}} placeholder — iDenfy substitutes the real verification token there, and without it the link cannot resolve to a session.
Manual Review Combinations
Enabling either review toggle adds roughly 3 minutes to the final result time.
Uploading Vs. Capturing Images
Enable image upload lets users pick a photo from device storage instead of capturing one with the camera. It is not on this tab — the setting is deliberately not exposed in the dashboard.
This setting is disabled by default in Production and cannot be enabled from the dashboard. To turn it on, a team member with the highest role must contact Support to request a manual override.Enable only if you have a specific use case that requires it — uploaded images carry significant risk:
- Fraud risk: Uploaded files can be edited, spoofed, or reused from previous sessions, making fraudulent identity claims much easier to execute.
- Liveness failure rate: Uploaded images frequently fail liveness and authenticity checks due to cropping, compression, or quality issues.
