Location: Settings → Know Your Customer (KYC) → Proof of Address
What Gates What
POA verification is the master toggle. With it off, everything else on this tab is inert — no proof of address step is added to the flow and no document is collected to apply the rules to.
Address verification is a second, separate step: it validates the address data extracted from the document rather than just accepting the document as present. It only runs on flows that already include a proof of address step.
Leaving Allowed POA countries empty accepts documents from anywhere. That is the default, and it is not the same as blocking everything — an empty inclusion list is treated as no restriction.
Accepted Document Types
Allowed POA documents offers twenty types. The full set, in dashboard order:
Bank statement · Credit card bill or statement · Water bill · Electricity bill · Gas bill · Telephone bill · Internet bill · Bank reference letter · Mortgage statement or contract · Letter issued by a public authority · Company payslip · Car or home insurance policy · Car registration · Authorized change of address form · Letter of employment · Official letter from an educational institution · Municipality bill or government tax letter · Residence permit · Lease agreement for your residence · Other
Other is a catch-all that accepts documents outside the list, so it widens acceptance considerably. Leave it off if you need a defensible, enumerated set of accepted evidence.
Recency and Anti-Fraud Rules
POA issuing date range offers 1 month, 3 months, 6 months, 1 year and 2 years. A document dated outside the window is rejected regardless of type — utility bills are the usual casualty, since users often have only an older one to hand.
Block POA screenshots forces an original digital file or a photo of a physical document. Screenshots are the easiest artefact to edit convincingly, which is why blocking them tends to matter more than tightening the date range.
POA country match enforces one jurisdiction across both documents. Enable it where your obligation is to prove residence in the same country as the identity document; leave it off if you legitimately onboard people whose address and nationality differ.
See Proof of Address Verification for the reviewer’s view, and Custom Rules for POA Matching for acting on a mismatch automatically. 
