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You can request specific documentation from your clients by selecting from our standard library or creating custom document slots. The process is the same whether you are verifying a person or a business.

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1. Adding Standard Documents

Use our pre-defined categories to quickly add common verification requirements.
  1. Click the + Documents button.
  2. A popup will appear with categories tailored to the entity type:
  • For Individuals: Select from the Individual documents category, such as Identity Document or Proof of Address.
  • For Companies: Browse categories like Incorporation documents (e.g., Shareholder Registry), Ownership and structure, or Financial documents.
  1. Check the boxes for the specific documents you require.
  2. Click Add documents to save your selection.

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2. Creating Custom Documents

If you need a specific file that isn’t in the standard list (e.g., a Power of Attorney or a specific signed agreement):
  1. Click + Documents and scroll to the Create custom documents section.
  2. Select the quantity of custom slots you wish to add and click the plus (+) icon.
  3. Once added to your main list, you can:
  • Name the Document: Provide a clear title (e.g., “Signed Partnership Agreement”).
  • Add Description: Provide specific instructions for the client so they know exactly what to upload.
  • Mark as Required: Use the checkbox to toggle whether this document is mandatory for the client to submit.
Company Documents: image-20260126-141955.png
Individual Documents: image-20260129-090716.png

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Reordering Documents

You can change the order in which documents appear to the client by clicking and holding the Drag Handle (::) on the left side of any document row and moving it up or down. image-20260129-085112.png