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Whether you are onboarding an Individual or a Company, the system uses the same logic to collect data. What differs is the field groups available per entity type, plus two behaviors noted below.

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1. Default Fields (Always Included)

These fields are mandatory to ensure the entity can be identified in the system.
Sole proprietor flows default to Company Name and Country only — no Registration Number. See Sole Proprietorship Workflow Step.

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2. Adding Standard Fields

If you need more than just the basics, you can pull from our pre-defined library of data points.
  1. Click the + Fields button.
  2. A popup will appear. Browse the groups (see the table below).
  3. Check the boxes for the data points you require (e.g., Date of birth, VAT number, or City).
  4. Click Add Fields to save your selection.

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3. Creating Custom Fields

Need something hyper-specific that isn’t in our list? You can build it yourself.
  • Location: Scroll to the bottom of the + Fields popup to Create custom fields.
  • Configuration: Once added, you can define:
  • Label: The name shown to the client (e.g., “Internal Reference ID”). Maximum 64 characters.
  • Key: The identifier used in the API and exports. Maximum 32 characters.
  • Type: Text, Integer, Date, Checkbox, Select, Multi select, Country, or Country multi select.
  • Options: The choices offered — required for Select and Multi select.
  • Description: Optional helper text displayed under the field.
  • Translations: Per-language versions of the field’s text, used when the client opens the form in that language.
  • Required: Toggle whether the client must fill this out to proceed.
The dashboard accepts up to 50 custom fields per workflow, but the end-user form accepts a maximum of 10. Keep a workflow at 10 or fewer, or the form may fail for your clients.
Company Fields: image-20260126-141507.png
Individual Fields: image-20260126-150834.png

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Standard Fields by Entity Type

The two entity types do not share the same field groups.
  • There is no Passport No. field. The nearest equivalent is Document number.
  • Nationality, Citizenship, Residential address, and Self-declared PEP exist for individuals only — they are not company fields.
  • Website sits under Business identification, not contact details.
  • The TIN field’s label is configurable per workflow — VAT number, EIN, TIN, or Tax ID number. Only one can be active. See TIN and EIN Verification.
  • Shareholder and beneficiary field sets additionally offer Ownership percentage.
Two behaviors are handled for you rather than configured:
  • Company flows manage a hidden Region field alongside Country. It is added and removed automatically and is required for US and Canadian companies.
  • An individual’s identity fields become read-only once that applicant has an identity verification token.

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Reordering Fields

You can change the order in which fields appear to the client by clicking and holding the Drag Handle (::) on the left side of any field row and moving it up or down. The order is saved with the workflow; any field without an explicit position is shown last. image-20260129-083622.png